Policy

Layaway Policy Update

Effective March 25, 2025

As of March 25, 2025, TraxNYC has discontinued its layaway program. We are no longer accepting new layaway orders. However, if you currently have an active layaway plan or have received a layaway invoice before this date, your terms remain unchanged, and you may continue making payments as agreed.

Existing Layaway Customers

1. All existing layaway orders must be paid in full within 2 years from the original deposit date.
2. Your layaway guarantees the price of the item at the time of purchase but not availability. If an item becomes unavailable, production may take 2 to 8 weeks to complete.
3. Payments made towards a custom item are non-refundable.
4. If you choose to cancel your layaway, any payments made will be refunded in the form of a store credit toward a future purchase.
5. In the case of Force Majeure events*, TraxNYC reserves the right to cancel and fully refund deposits made towards layaway orders.

Layaway Sale Offer – No Longer Available

The Layaway Sale Offer is no longer valid for any new transactions. Customers who previously placed layaway orders with this offer will retain their original matched deposit credit. However, any cancellations or modifications to existing layaway orders will result in the termination of this offer.

For any questions regarding your existing layaway order, please contact us at (212) 690-TRAX or email verify@traxnyc.com with the subject line: “Layaway Inquiry – Order #[Your Order Number]”.

Thank you for being a valued TraxNYC customer.

Guarantee

Your Satisfaction is our #1 Priority

TraxNYC is the most secure diamond jewelry website online today. We use secure HTTP protocol during checkout for 100% client information protection. There is no better way to secure your money than with a jewelry purchase. Historically, diamonds have gone up in value almost every single year since such rare commodities never go out of fashion. The same goes for gold, as can be seen from its rapid rise in price over the last few years. Our competitive pricing means your investment gets the most bang for the buck. We can match any sized budget for the gemstone investment you’ll make, whether it’s black diamonds or white. Black diamond jewelry is remarkably affordable while still retaining that diamond edge and shine. TraxNYC is always here to help you make the best purchase possible. We have a high percentage of repeat customers that love our service and products. State-of-the-art online security teamed with great pieces at ground-level prices � you’ll never need to visit an ‘offline’ diamond jewelry store again (though we do have a showroom for your persual in Midtown Manhattan).

Returns

1. 1. If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).

   2. Shipping costs for the item will not be refunded.

   3. A restocking fee shall be applied for returned goods following the price range table provided below :

      PRICE OF GOODS	RESTOCKING FEE
      $1 – $100	$15
      $101 – $300	$25
      $301 – $500	$40
      $501 – $900	$50
      $901 – $1500	$60
      $1501 – $2500	$70
      $2501 – $6500	$120
      $6501 – $10000	$220
      $10001 – $15000	$350
      $15001 and Up	$450

      Please note that other retailers charge 15%

      In some cases, we can use your restocking fee as credit towards another purchase

   4. All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing),this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.

   5. Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.

   6. For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above. Returns with our merchandise are quite rare as we take great means to provide you your merchandise in the best possible way. In any case, we guarantee that we are going to do our best to give you the shopping experience that�s all about you.

   7. Any layaway orders canceled or returned will be in the form of store credit. (money back refunds are not applicable to layaway orders)

   8. Payments made towards a custom item are non refundable.

   9. There no returns or exchanges on Rolex Watches.

NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back; $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.

1. Please note that all items marked as “Final Sale” are offered at significantly discounted prices and are therefore not eligible for return or exchange. We encourage you to carefully review your selections before finalizing your purchase, as all sales of these items are final.

2. Please be aware that all items designated as “Exchange Only” can be exchanged but are not eligible for a return and refund. If you are dissatisfied with your purchase, you may exchange it for an equal or greater value item.

3. All Gold Coin and Bullion Bar jewelry are excluded from our standard return policy. Due to the nature of these items, they inherently lose their original value once purchased. In the event of a return, such items will only be accepted under our specific gold scrap return policy. This means they will be valued and refunded at the current gold scrap price, not the original purchase price. We appreciate your understanding in this matter.

Payment Options

• TraxNYC is committed to providing a flexible and secure payment experience for our customers. Whether you’re finalizing your purchase through our online checkout system or via an invoice, we offer a wide range of payment methods to accommodate your needs:

  • Credit and Debit Cards: VISA, MasterCard, American Express, and Discover.

  • Digital Wallets and Online Payment Services:

    • PayPal: Including PayPal Credit and Pay in 4 options for eligible users.

    • Amazon Pay: Conveniently use your Amazon account for transactions.

    • Apple Pay: Conveniently use your Apple ID account for transactions.

  • Financing Options: Partnering with Affirm and Acima to offer financing solutions that fit your budget. 0% APR is available with Affirm for eligible accounts.

  • Cryptocurrency Payments:

    • Bitcoin: Processed securely through BitPay.

    • USDC: For crypto enthusiasts, contact a TraxNYC Customer Representative to use this option.

• For those preferring traditional or alternative payment methods, we also provide:

• • Cash Payments: Available In-Store.

  • Bank Wire Transfer: Please reach out to a TraxNYC Customer Representative for details.

• Please note all transactions are processed in US dollars. Your bank may apply a currency conversion fee if your account is in another currency.

• To ensure the security of your purchases, some credit card transactions may require additional verification. Should this be necessary, a TraxNYC representative will promptly contact you to confirm key details. This step is part of our commitment to protecting our customers against unauthorized or fraudulent transactions. If you have any questions, please contact verify@traxnyc.com.

• We strive to make your shopping experience as smooth and secure as possible. If you have any questions regarding payment options or need assistance during your purchase, our Customer Service team is here to help.

Shipping

At TraxNYC, we strive to provide shopping opportunities for everyone. However, we are limited to shipping only to certain countries approved by our shipping partners. Currently, we ship domestically within the US and offer international shipping to 111 countries. Please see the full list of countries we ship to and those we do not below.

1. In-stock items usually ship within 2 to 5 days of purchase.

2. If an item ships later than 12 days, it will be express delivered at no extra charge.

3. If you need an item by a certain date, please call any of our Customer Representatives to make this request.

4. We are not responsible for any duty fees customs may charge you. Please contact shipping@traxnyc.com if you have any questions.

5. At checkout, you have the option to purchase comprehensive shipping insurance. This insurance protects your package against loss, damage, or theft while in transit, giving you peace of mind. Should any issues arise with your package, please contact us at verify@traxnyc.com for prompt assistance.

Note 1 : Your item will be professionally packaged and will come in a lovely jewelry box.

Note 2 : All orders shipped within New York State are subject to the New York State Sales Tax of 8.875%

PICK UP

1. In order to pick us your online purchase in store, you need to contact us at verify@traxnyc.com or your sales represenative and request order pick up approval.

2. Once your order is approved for pick up, you will receive an email confirmation.

3. Please make sure that your items are ready for pick up by calling us 212-391-3832 or email service@traxnyc.com.

4. Follow the instruction in the email. Bring your Goverment issued Photo ID as well as credit/debit cards you used as payment method for this order. We will have to verify cardholder’s identity prior giving the order.

5. Once your order is picked up, you will receive a confirmation.

6. Order only can be picked up by the CARDHOLDER, person who made this payment.

Warranty

1. TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :

   4 month – $39.95

   6 month – $54.95

   SHIPPING NOT INCLUDED

   

2. Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.

Appraisal

1. Before shipment, a TraxNYC diamond jewelry expert will appraise and certify your purchased merchandise. Your appraisal will include all the specifics of your item, such as carat weight, gram weight, diamond grade, current market value, color of diamond (such as for black diamonds), and more. The appraisal will also bear the official TraxNYC corporate seal, authenticating it as a formal company document. This $80 service is offered FREE of charge to our customers as a token of our appreciation.

2. Note: Complimentary appraisals are not extended to international orders. For further information, kindly reach out to our customer service representatives. The digital appraisal will still be available with the purchase.

3. * Silver items are exempt from our free appraisal offer.

4. Post-Sale Appraisal Limitation: Please be aware that we do not offer post-purchase appraisal services. Once you’ve received your item and its accompanying appraisal, we are unable to update or revise the appraisal at a later date.

FORCE MAJEURE

1. No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; (i) shortage of adequate power or transportation facilities, and (j) economic disaster, hyperinflation, dollar devaluation and stock market collaps . The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 15 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.